FAQ

Browse the Shop, select your size and quantity, and add to cart. Checkout is handled securely through Stripe — we accept all major credit and debit cards.

We process orders quickly, so contact us at support@equipableloot.com as soon as possible. We'll do our best to accommodate changes before your order ships, but we can't guarantee modifications once processing has begun.

Some items are limited drops and won't be restocked. Others may come back — follow us on social or check the shop page for updates.

Yes. All payments are processed by Stripe, a PCI-compliant payment provider. We never store your card details on our servers.

Orders are processed within 2–5 business days, then shipped via your chosen method (standard 5–8 days, expedited 2–3 days). See our Shipping Policy for full details.

We currently ship within the United States only. International shipping is something we're working toward.

Once your order ships, you'll receive a tracking number by email. Allow up to 24 hours after shipment for tracking to update.

Check around your property and with neighbors first, then contact your local carrier. If it's still missing, email us at support@equipableloot.com within 7 days and we'll help investigate.

We accept returns within 30 days of delivery on unworn, unwashed items in original condition. See the full Return & Refund Policy for details.

Once we receive and inspect your return, we'll process the refund within 5 business days. It may take another 5–10 days to appear on your statement depending on your bank.

We don't do direct exchanges. Return the original item for a refund, then place a new order in the correct size.

Yes! Visit the Custom page for details on custom designs, team orders, and bulk pricing. We'll send you a quote within 2 business days.

Custom and made-to-order items are final sale. We'll only accept a return if the item arrives damaged, defective, or significantly different from what was agreed upon.