Return & Refund Policy

We stand behind every drop. If something isn't right with your order, we'll make it right.

Return Eligibility

We accept returns on most items within 30 days of delivery, provided they are:

• Unworn, unwashed, and in original condition
• Free of stains, odors, or signs of wear
• In original packaging with tags attached (if applicable)

The following items are not eligible for return:

• Custom and made-to-order items (unless defective or damaged)
• Final sale items marked as non-returnable at time of purchase
• Items returned after 30 days

How to Start a Return

1. Email us at support@equipableloot.com with your order number and reason for return.
2. We'll send you a return authorization and instructions within 2 business days.
3. Ship the item back to us. Return shipping costs are the customer's responsibility unless the item is defective.
4. Once we receive and inspect the item, we'll process your refund within 5 business days.

Refunds

Approved refunds are issued to your original payment method. Please allow 5–10 business days for the refund to appear, depending on your bank or card provider.

Original shipping charges are non-refundable unless the return is due to our error (wrong item, defective product, etc.).

Exchanges

We don't process direct exchanges. To get a different size or color, return the original item for a refund and place a new order.

Damaged or Wrong Items

If your order arrives damaged or you receive the wrong item, contact us within 7 days of delivery at support@equipableloot.com with photos. We'll send a replacement or full refund at no cost to you.

Custom Orders

Custom and made-to-order items are final sale. We'll only accept returns on these if the item arrives damaged, defective, or significantly different from what was ordered. See our Custom page for more details.